Exchange Policy

Markhorwear Exchange Policy

Markhorwear offers its valued customers an easy exchange on items bought from our website (given the conditions for exchange are met). However, the buyers must note that the exchange request has to be made within 15 days of product delivery.

The Exchange Conditions:

  • Unworn
  • Unused
  • Unbroken along with fixed labels (if included at the time of shipping)

We will gladly go through with the exchange procedure given the product is undamaged and meets the standards listed above.

Note – exchange shipment will cost you an extra $50, depending on the product weight.

How To Exchange an Item?

To initiate the exchange process, email us – mentioning your order number and product details along with the substitute product (the item you want to exchange your received product with) information. In addition, we would appreciate you mentioning the problem faced with the delivered product and your reason for wanting to exchange it. 

Upon receiving the product, our team will inspect the returned item to ensure the validity of the claim, and inform you about further proceedings. Product shipping fares are paid by the consumers unless an incorrect/damaged product is delivered from our side. In the event of incorrect/damaged product delivery, we’ll take care of all the shipment fares.