We are steadfast in providing you with a seamless and satisfactory shopping experience that’s why we give you 15 days to return your products after delivering the items. You can either exchange products within 15 days after delivery or return them for a complete refund.
It usually takes us 72 hours to analyze your returned order after receiving it. Your refund for the exchange order will be processed and shipped to you within 15 business days. If you’re eligible for reimbursement, we will transfer your funds in 7 business days. You will also receive an email of confirmation acknowledging the successful completion of your return order. We process refunds using the original payment method. The processing time to refund depends on the payment method you used. You will get a refund in between 10 to 45 days.
The customer is only eligible for the refund/return in the following scenarios, If
- Customer receives the wrong product
- Our product is damaged while shipping
- Our product has some defects
- Product has been altered
If you receive a defective or damaged product from us please Contact Us within 2 working days.
- Customized products are not entitled to return, refund, or exchange in any case.
- Please be aware that customers would be responsible for paying the shipping costs for returning purchased item(s) to us. For detailed guidelines on returns. Kindly click on this link. here
Return Sale Policy
Thank you for considering our products available in our sales collection. We offer you our best product in sales.
It is crucial to know the fact that we do not accept return requests for items purchased from our sale collection. However, we have extended the time for our exchange and store credit policy to 15 days to make your purchases more flexible.
In case of dissatisfaction with your sales products, or imperfect measurements, as you expected, you can initiate an exchange request online within 15 days from the date of delivery.
- You can exchange your standard-size orders with a different size or an alternative product.
- You can return the made-to-order or other customized items only for alteration.
We have a dedicated sales team who’s always ready to entertain your return request or any other queries to make your shopping experience simple and easy. Thank you for showing interest in our clearance items.
Return and Alteration
We aim to deliver you the perfect jacket for the first time. However, if still your custom order is not according to your measurements, we do not charge you for the first alteration.
How do we strive to find a resolution to your complaint?
It becomes quite challenging at times to handle custom jackets and requires constant attention to come up with a resolution. Returns are possible for several reasons, and this is how we handle them:
Design & Quality Solution:
We send you real product images before sending you the customized jackets. You can check your customized product before we dispatch your order. This enables you to examine these areas and eliminates the discrepancies that may occur in the design, materials, and stitching.
Our Customer Service representative will ask for your body measurements in detail when you place your customized order. Kindly consult our sizing guide to get the precise measurements. If still you do not get the perfect size and fit we alter it free of cost for the first time. But please note that you have to pay the cost of shipping the returned items.
We don’t accept exchanges and returns for your custom orders because your personalized order is created just for you. We cannot sell it to anyone else because it has been altered according to your size and preferences.
For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at email@example.com
Markhorwear reserves the right to amend this policy at any time. All amendments will be posted on our website and will take effect immediately.